Exchange Policy for Strechic

Last Updated: September 10, 2026

Introduction

We want you to be satisfied with your Strechic purchase. Customers may request a product exchange within three days of receiving their order if the product is damaged or there is a size issue.

Exchange Request Period

An exchange request must be submitted within three calendar days from the date the order is delivered.

Exchange requests submitted after the three-day period may not be accepted.

Eligible Reasons for Exchange

Customers may request an exchange for the following reasons:

  • The product arrived damaged.
  • The customer received an incorrect size.
  • The ordered size does not fit.
  • A different size is required.

Exchange Conditions

To qualify for an exchange, the product must meet the following conditions:

  • The request must be submitted within three days of delivery.
  • The product must be unworn, unused, and unwashed.
  • The product must be returned in its original condition.
  • Original tags, labels, packaging, and accessories must remain attached.
  • The customer must provide proof of purchase or an order number.

Products showing signs of wear, washing, stains, odors, alterations, misuse, or damage caused after delivery may not qualify for an exchange.

Damaged Products

If your product arrives damaged, please contact us within three days of receiving the order.

Please provide your order number along with clear photographs or a video showing:

  • The damaged area of the product.
  • The complete product.
  • The original packaging.
  • The shipping label attached to the parcel.

Our team will review the provided information and share the next steps if the exchange request is approved.

Size Exchanges

A size exchange may be requested within three days of receiving the order. The requested replacement size will be subject to availability.

If the preferred size is unavailable, our team will contact the customer to discuss the available options.

Non-Exchangeable Products

An exchange may not be accepted in the following situations:

  • The request is submitted after the three-day exchange period.
  • The product has been worn, washed, used, or altered.
  • The original tags, labels, or packaging are missing.
  • The product was damaged because of misuse or improper handling.
  • The customer cannot provide proof of purchase.

How to Request an Exchange

Contact our customer support team within three days of receiving your order and provide the following information:

  • Your full name.
  • Your order number.
  • The reason for requesting an exchange.
  • The required replacement size, if applicable.
  • Clear photographs or a video if the product arrived damaged.

Please do not return the product until our team has reviewed your request and provided the correct return instructions.

Exchange Approval

Submitting an exchange request does not automatically guarantee approval. Each request will be reviewed according to the conditions stated in this policy.

Once approved, our team will provide instructions for returning the original product and receiving the replacement.

Replacement Availability

All exchanges are subject to product and size availability. We cannot guarantee that the requested replacement will be available when the returned product is received.

Shipping for Exchanges

Applicable exchange delivery charges and shipping arrangements will be communicated after our team reviews the exchange request.

Strechic is not responsible for products returned without approval or delivered to an incorrect return address.

Contact Us

If you have questions about an exchange or need assistance with an order, please contact us:

Email: info@strechic.com, strechicfitness@gmail.com
Phone: +92 328 4411848

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